Exchanges & Returns
For us, it is very important to know that you have an accessory you love.
So we make exchanging and returning easy.
Just contact us and follow the instructions.
What are the conditions to return or exchange an item?
You must notify us of your desire to return your order within 14 days after receiving it.
Then, we encourage you to send us back as soon as possible the items, unused. This helps us to provide you with the best customer service.
In all, you have another 14 days to return the items. They must still be new and put in their original packaging.
How to exchange or return an item?
Write us, to let us know that you want to return your order.
– If you want to make an exchange: tell us which model / color / size you want to receive in exchange.
– If you want to make a final return for refund: it helps us when you tell us the reason for your choice (size problem, color, etc.).
Then, return the item (s) to the address we share with you. And keep carefully the proof of shipping the item .
Did you receive the order I returned to you?
It usually takes between 2 and 7 working days for your order to be returned. Once your order has been received by us, we will proceed to the exchange or refund.
If you have not received any news within 10 to 15 days, contact us so we can locate your order.